First Steps
Clear Steps With Human Help
What to do when someone dies
A Simple Guide
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When a Death is Unexpected or Sudden
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1. Call 999 – emergency services will attend.
2. Police may be present if the death is unexplained.
3. The death will be referred to the Coroner.
4. The person will be taken into the hospital mortuary.
5. The Coroner may order a post-mortem or inquest to establish the cause of death.
6. Once complete, you will be informed when you can register the death and arrange the funeral.
The Medical Examiner is not involved when the Coroner takes over.
When Someone Dies at Home or in a Care Home (Expected Death)
1. Call the GP or the out-of-hours doctor.
2. A healthcare professional will attend to verify the death.
3. The GP will refer the death to the Medical Examiner service.
4. A Medical Examiner will contact the next of kin to:
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Confirm details about the person’s health
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Review and approve the cause of death
5. Once approved, the Medical Certificate of Cause of Death (MCCD) will be sent to the local Registrar.
6. You can then register the death and begin funeral arrangements.
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You can contact us at any time to bring your loved one into our care — day or night.
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When Someone Dies in Hospital or Hospice (Expected Death)
1. Hospital staff will confirm the death and begin paperwork.
2. A Medical Examiner will carry out a review and speak with the family.
3. Once approved, the MCCD is sent to the Registrar.
4. The bereavement office will let you know when you can register the death.
5. You can then contact your chosen funeral director to make arrangements.
We’ll liaise with the hospital directly and keep you updated.
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​How to Register a Death
You’ll need to contact the local Register Office where the death occurred.
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You'll receive:
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Death Certificate
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Certificate for Burial or Cremation (green form 9 and white form part D – often emailed to us but some registrars may give you the physical copy to pass on to us.)
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Access to ‘Tell Us Once’ (to notify all governmental organisations)
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Click here for more information about registering a death
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Who Are the Medical Examiners?
Medical Examiners are senior doctors who review all non-coronial deaths in England.
They ensure the cause of death is accurate and will always speak with the family to:
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Explain the process
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Answer your questions
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Ensure no concerns are left unheard
You don’t need to request this — it happens automatically.
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Need Help?
We’re here whenever you’re ready — day or night. Whether the death was expected or sudden, we’ll guide you gently through each step, liaise with officials on your behalf, and help you create a meaningful farewell.
📞 0116 269 8120